South Wales Driver Medicals

Workflow: Online Booking & Payments

Before: There was no online booking. Drivers phoned or emailed to arrange medicals across 7 clinics, staff juggled the calendar by hand, and double-bookings were always one slip away.

Outcome: Bookings and payments happen without staff lifting a finger, double-bookings are designed out, and the phone-and-inbox scramble is gone.

System: Drivers book and pay themselves across any of the 7 clinics — by card, PayPal, or cash — and a built-in guard makes it impossible for two people to take the same slot. It's live and taking real payments today.

Workflow: One System to Run All 7 Clinics

Before: Seven clinics were run across scattered spreadsheets, paper, and disconnected tools, with no single view of the business.

Outcome: The whole business runs from one screen instead of scattered spreadsheets, invoicing for fleet and employer clients is handled in-house, and roughly 10 hours of admin a week disappears.

System: One system for everything staff need to run the clinics: a shared calendar, staff rotas, customer records, invoicing for fleet and employer clients, and reporting across the whole business — with each person seeing only what their role needs.

Workflow: Automatic Reminders & Renewal Nudges

Before: Driver medicals expire on a schedule, but nothing reminded anyone. Drivers missed appointments, and the business had no way to bring them back except hoping they remembered.

Outcome: Reminders and renewal nudges run on their own — the levers to cut no-shows and bring drivers back are in place, plus a 1,090-customer list rebuilt to re-engage. The measured impact lives in the client's analytics.

System: Reminders go out by text and email before each appointment, and renewal nudges fire automatically as a driver's medical nears expiry — all without staff touching it. From the old booking system, a list of 1,090 lapsed customers was rebuilt and made ready to win back.

Workflow: Local Search, Rebuilt to Compete

Before: The one-page brochure gave Google almost nothing to find — no local pages, no service pages, no useful content. It showed up for 15 searches; competitors showed up for 620–1,200 each.

Outcome: The reason the old site couldn't compete is gone: 42 local and service pages and 15 guides are live and built to rank. The live ranking movement shows up in the client's Google reports.

System: 42 local and service pages, plus 15 in-depth driving-licence and fitness-to-drive guides — so the site finally gives Google a reason to show it. The pages are built and live; the rankings that follow show up in the client's own Google reports.

Workflow: DVLA Fitness-to-Drive AI Assistant

Before: Drivers with medical conditions often don't know whether they must tell the DVLA or can sign off themselves. The answer depends on the exact condition — and general AI tools get it wrong far too often to trust.

Outcome: A documented, verified benchmark: 88% correct on DVLA clinical questions, against the best general AI's 46%. Built and benchmarked, ready for whenever the client chooses to switch it on.

System: An assistant that answers strictly from the DVLA's own fitness-to-drive guidance, then tested head-to-head against the leading general AI tools on a set of real clinical questions. In that benchmark it scored 88% correct against their best of 46%. It's built and benchmarked — going live is a decision for the client.